Privileged access01
Too many people hold permanent administrative access.
Reduce standing privilege without slowing operational work or creating an emergency-access gap.
Typical signals- Shared or unmanaged administrator accounts
- Broad access granted “just in case”
- Weak vendor and emergency-access control
Target outcome- Role and risk-based access pathways
- Approval-led, time-bound elevation
- Evidence from request through removal
Programme recovery02
A PAM investment is not delivering the expected control.
Reset scope, operating ownership and onboarding priorities when tooling exists but adoption, coverage or confidence has stalled.
Typical signals- Low onboarding coverage or bypass routes
- Unclear service ownership and support
- A growing backlog with little risk reduction
Target outcome- Prioritised use-case and account roadmap
- Clear operating model and decision rights
- Measures tied to control effectiveness
Non-human identity03
No one can confidently explain every machine identity.
Discover service accounts, workloads, secrets, certificates and automation identities; connect each material identity to purpose and ownership.
Typical signals- Unknown owners and long-lived credentials
- Inventories split across cloud and tooling
- Access persists after applications change
Target outcome- Correlated, risk-ranked NHI inventory
- Named owners and lifecycle decisions
- Rotation, review and retirement controls
AI-agent governance04
AI agents can act, but their authority is unclear.
Define identity, ownership and access boundaries before agents reach sensitive tools, systems or information.
Typical signals- Agents reuse human or application credentials
- Tool permissions exceed the intended task
- No accountable owner for sensitive actions
Target outcome- Explicit agent identity and human ownership
- Bounded credentials, tools and data access
- Traceable intent, execution and oversight
Assurance05
Access evidence will not withstand scrutiny.
Turn fragmented approvals, reviews and technical records into a defensible view of how access is governed.
Typical signals- Repeated audit or customer findings
- Manual evidence assembled at the deadline
- Policy and technical reality do not align
Target outcome- Control-to-evidence mapping
- Prioritised remediation with owners
- Repeatable evidence collection and review
Change and transformation06
Cloud, acquisition or platform change is reshaping access.
Keep identity decisions coherent while organisations, applications and control boundaries are moving.
Typical signals- Directories, roles and accounts are duplicated
- Ownership is lost during migration or integration
- Legacy privilege follows workloads into cloud
Target outcome- Identity and privilege design principles
- Risk-based migration and convergence plan
- Clear exceptions, ownership and assurance
