Who this policy covers
This policy covers visitors to this website, people who submit enquiries, subscribers who opt in to updates, and business contacts. Fortentra Ltd is responsible for the website and the personal information described here.
Information we collect
We collect the information you choose to provide, including your name, work email, organisation, enquiry, selected region and consent preferences. We also process limited technical information needed for security, fraud prevention and reliable operation, such as an IP-derived rate-limit identifier and server logs.
How we use information
We use personal information to respond to enquiries, assess service fit, maintain business records, protect the website, prevent spam, improve our services and—only where separately selected—send occasional marketing updates. We do not sell personal information.
United Kingdom rights
Enquiries are used to respond to your request and manage the prospective business relationship. Personal data is handled in line with applicable UK data-protection requirements.
Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase, restrict or object to processing, and to complain to the Information Commissioner’s Office. Some rights are subject to legal exceptions.
Australian privacy information
Enquiries are used to respond to your request and manage the prospective business relationship. Personal information may be handled from the United Kingdom; appropriate safeguards should be confirmed for your engagement.
You may ask to access or correct personal information we hold about you, or make a privacy complaint. We will explain any refusal where required. You may also contact the Office of the Australian Information Commissioner.
Sharing, international handling and retention
We may use hosting, email, security, AI and professional-service suppliers acting under appropriate arrangements.
Information may be handled in the United Kingdom and in other countries used by those suppliers, subject to the safeguards required for the relevant transfer.Information may be handled in Australia, the United Kingdom and in other countries used by those suppliers. Where Australian privacy law applies, we assess overseas handling against the applicable Australian Privacy Principles.
We retain enquiries and related records only for as long as reasonably needed for the purposes above, legal obligations and dispute resolution.
Contact and complaints
Use the contact form for privacy requests or complaints. We may need to verify your identity before acting.
If you are in the United Kingdom, you may also complain to the Information Commissioner’s Office (ICO).If you are in Australia, you may also complain to the Office of the Australian Information Commissioner (OAIC).